Refund and cancellation policy
Last updated October 14, 2026.
We want you to be sure before you pay. This page explains how cancelling and refunds work for paid BRAxIUM Labs plans. It is part of our Terms of Service.
Try before you pay
Free practice is always available, and new personal accounts can start a 30-day experience with no card. Nothing is charged until you choose a paid plan yourself.
Cancel any time
Sign in, open your account (or your team page) and choose Manage billing, then cancel. Your plan stays active until the end of the period you already paid for, and then it stops renewing. You keep your account and your progress, and your plan returns to Free.
14-day refund on your first purchase
If you buy a paid plan for the first time and it is not for you, email us within 14 days of the payment and we will refund it in full. This applies to monthly and yearly plans and to team plans. It covers the first purchase on an account, not later renewals or repeat purchases after a refund.
Renewals
Renewals are charged automatically. If you forgot to cancel and email us within 3 days of a renewal charge and you have not used the plan since, we will refund that renewal. After that, we do not refund partial periods, but you keep access until the period ends.
When we always refund
- You were charged twice for the same period, or charged an amount different from the price shown.
- You were charged after you cancelled in time.
- A plan was removed or materially reduced by us during the period you paid for. We will refund the unused part.
- The law where you live requires it.
Teams
Team plans follow the same rules. The team owner pays, cancels and requests refunds. Removing a learner mid-period does not change the price.
Failed payments
If a renewal fails, Stripe retries it. Paid access continues until the paid period ends, then your plan returns to Free until you update your payment method in Manage billing.
How to ask for a refund
Email hello@getbraxium.com from the address on your account and tell us which payment it is for. We reply within 2 business days. Approved refunds go back to your original payment method and usually appear in 5 to 10 business days, depending on your bank.